Faqs
How long is your delivery time
This depends on where you are. The delivery time to Germany is approximately 10-20 working days.
How do I cancel an order?
-Pompact the email address service@draussenfeet.de of the customer service and enter your order information, including those specified in the order Order number, email address, the name and telephone number, So that we can find your order quickly and edit it for you.
-A notice:
1. Within of 24 hours After the order has been created, the cancellation of the order can be processed for you without additional costs.
2. If the order 24 hours After the order is created, we calculate a processing fee of 15% of the order amount.
3. When the order has left the warehouse, we cannot cancel the order.
Where is my order now?
To track your order, please go to
Enter your tracking number and you can follow your order.
What is my tracking number?
After shipping, customers receive a shipping confirmation by email with the tracking number.
What is the status of my order?
Customers receive a confirmation email to confirm that we have confirmed your order. The processing usually lasts 3 to 5 days and is then sent. After shipping, customers receive a shipping confirmation by email with the tracking number. To track your order, please go to https://www.17track.net/de
Enter your tracking number and you can follow your order.
I have not received a confirmation email.
To do this, please send an email to service@draussenfeet.de
Please enter your order number DF **** SS in the content of the email.
I want to send or reimburse!
For the return or reimbursement, please read ours first Return conditions.
If you insist, please send an email to service@draussenfeet.de
Please enter your order number DF **** SS in the content of the email.
How do I apply discount?
To use your discount, please first make sure that you have copied all the correct letters and numbers without spaces. If it still doesn't work, contact the email service@draussenfeet.de
How do I get my discount?
There are various ways to get discounts from our website.
Register on our website and register, then you will always get the latest discount by email!
If you have any questions, please click here to contact us. Service@draussenfeet.de