Faqs

You don't have to register before you give up an order. You can register as soon as you have ended your purchase or go to the cash register as a guest. Registration is quick and free and saves you time for future purchases. Follow the steps here to register your account.

Register for an account and enjoy the following advantages:

1. Follow your orders and see previous purchases.

2. Save your addresses for faster purchase processing.

3. Manage your account details, your address book and your email settings.

You can reset your password by on the registration page on the "Do you forget your password?" click. Thereupon you will be sent an email to reset your password. Then go to your email input and put your password back.

If you are not sure about your shoe size, you can measure your foot length. Since the foot is three -dimensional, please use any two -dimensional measuring tool, e.g. A ruler to measure your foot length. Then in our size table, look for the recommended data for the foot length and select the correct shoe for you.

Please look at the size table. We are faithful to size and it is the basis on the centimeter.

1. Wash your hand, whenever possible;

2. Do not use bleaching agents;

3. Do not try to use direct heat as this can lead to faster wear;

4. Lay flat or hang it to dry.

You can watch the catalog on our website. If you find something you want to buy, please put it in the shopping cart and then go to the order and checkout.

1. Within 24 hours after the order is created, the cancellation of the order can be processed for you without additional costs.

2. If the order is canceled 24 hours after the order is created, we charge a processing fee of 15% of the order amount.

3. We can help you change or cancel your order before shipping. As soon as your package has been sent, we can no longer change anything.

Please contact our customer service team by email: service@draussenfeet.com

We will do our best to use it well.

You can pay with a credit card and your PayPal account. We accept the following means of payment:

1. Visa

2. Mastercard

3. American Express

4. Discover

5. JCB

5. Diners Club

6. Maestro

7. PayPal

8. Immediate banking

9. Klarna

10. Giropay

Orders are processed depending on the availability of the items and payment approval. In times of high arcade, the availability of the products can change while processing your order.

Most orders that enter from Monday to Friday are edited and sent within 3 - 7 working days.

Orders that will be abandoned on Friday or over the weekend will be edited on Monday and sent within 3-7 working days.

Certain products can have longer processing times.

Please read our data protection guideline to find out how we protect your privacy and personal data. All information you send on via our website is strictly confidential.

As soon as your order has been sent, you will receive an e-mail notification with the information on shipment tracking.

Your order can arrive in several programs. You will receive a separate email notification for each shipment.

We make split delivery for your order under the following conditions:

1. The articles are in different camps;

2. Different items require additional preparation time;

3. Weight restriction of the customs or the courier.

You will receive an email notification if every package is sent.

If your order has been canceled, please contact your financial institution to check your payment method.

However, it may also be that the shoes you bought are temporarily not in stock and that we will directly reimburse you.

If you still need help, please contact our customer service team by email: service@draussenfeet.com

We are sorry that your article is missing. Please check whether he is on your order confirmation and check your emails (including junk/spam emails) to see if you have received an email that your order could arrive in more than one package. If you cannot find it and the expected delivery date has already passed, please contact our customer service team and we will solve the problem for you.

First check the area where the deliverer has parked the package. Also ask the neighbors if the package was handed over to the wrong door. Also pay attention to notifications about a "delivery attempt", which means that the deliverer tried to deliver the package but was nobody at home. If you still don't see anything, wait until the end of the next day, because the electronic systems of some deliverers can display the package as delivered, even if it is still on the go. If you still have not received the package, call the deliverer stating the shipment success number to obtain further information.

If the transport company cannot offer a solution, please contact our customer service team: service@draussenfeet.com by email

Express shipping: 3 - 7 working days;

Standard shipping: 7 - 10 working days;

The shipping time depends on the portfolio of the local warehouse.

Please note that the shipping times do not include the standard processing time of 3-7 working days that is required to deliver the order.

Usually the delivery address cannot be changed. Before it is sent, you can send us an email to change your address.

Use overlay text to give your customer insight into your brand. Select image and text that relates to your style and story.

Yes, we offer standard shipping and express delivery to most countries. For more information on international shipping, please contact our customer service team at the email address service@draussenfeet.com

For some reason, you may no longer want the articles if you receive your articles. We understand and accept the return. Send an email to our customer service team via the following address: service@draussenfeet.com

Yes. We recommend that you determine your size based on the size table before you give up an order. If you find that an article does not suit you if you receive it, please feel free to contact us. Send an email to our customer service team via the following address: service@draussenfeet.com

To request an exchange/return, please send an email to our customer service team at address service@draussenfeet.com. Enter your order number and the reason for the return. Our team will receive your request and answer with solutions and return instructions within 3 working days.

We apologize for receiving a damaged article. Please send a photo of the damaged product to our customer service team at the email address service@draussenfeet.com with your information, and we will be happy to help you solve the problem.

Please note that items that are damaged after 30 days from the date of the order input are no longer considered faulty, but as a result of normal wear.

Damaged items cannot be returned or reimbursed after 30 days.

As soon as your order is reimbursed, you will be notified by email.

If your return is accepted, your refund will be processed and applied to the original payment method.

Please note that refunds by credit card can take up to 7-14 working days due to the different processing times of the financial institutions before you appear in your bank account.

It's very simple! Simply enter your promotional code in the discount field during the ordering process, select "Use" and the discount is applied to your order.

I'm sorry, but no. You can only use one discount code per order.

If you have difficulties with your voucher code, please contact us because the code may no longer be valid or there are some restrictions on the code.